Return Policy

We want you to have confidence in the items you purchase…

  • Receive a full cash, credit card, gift card, or check (if refund amount is over $50.00) refund on any item purchased within 4 days of purchase in store.
    • Excludes: New Mattresses and Foundations. Ask for details.
  • We require you leave all price/identifying tags attached to the items, including all accessories.
  • Return items in the same condition they were in when purchased.
  • Purchases made using store credit will be refunded by cash or check (if refund amount is over $50.00)
  • Items purchased on line and picked up in store must be returned within 4 days of purchase as noted above
  • Purchases made on line and shipped may be returned under the following conditions:
    • Must be returned in the original packaging
    • Must include the original receipt and a statement of reason for return
    • All identifying Value Villa tags must remain on the items as they were delivered
    • The items must be received back in store within 20 days of purchase dated on the receipt
    • The buyer is responsible for all return shipping fees
    • Once the item has been returned and inspected, the purchasing card will be credited for the amount of purchase only
    • Value Villa has the right to refuse any returned item not meeting these conditions
    • Damage to merchandise due to damaged shipping containers is the responsibility of the carrier, or the buyer if appropriate insurance has not purchased. See Shipping Policy for details.

Please contact us if you have any questions regarding our return policy.

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